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Commonly asked questions

To register for a rolling plus account please visit the following link: Register for a Rolling plus Account

You can view our shipping policies via our Policies page.
Account Information

In order to change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items.

To register for an account, click the Register button located in the top right side of our homepage.
How do I submit a product review for credit?
We value your feedback at rollingplus.com, so we would love to hear what you think of our products. To thank you for your feedback, we'll even pay you for your input! You can earn up to $16 in store credit for an approved photo, video and written review. You must have a registered account to submit reviews for credit. Please note that store credit will only be offered for the first 3 unique reviews of each review type (text, photo, video) on a given item. Additionally, each customer may receive store credit on up to 500 reviews. You may continue to submit reviews after the first 500, however, store credit will no longer be issued.
To learn more or to submit a review, please visit the My Account page, log in, and click on the Review tab.

The My Account section of rollingplus can be used for a variety of things: changing your user information, checking a current order's status, and viewing past orders. To access the My Account section, while either shopping or viewing the main page, click on My Account at the top of the screen. In order to use the My Account feature you must be a registered user.
I forget my password. How can I retrieve it? You can visit the Password Reset page to have an email sent to you to reset your password.

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Registration is not mandatory to complete checkout. By registering you receive the following benefits:

  • Access special sections of the site, such as the My Account section, where you can track current orders, view previous orders, add items to a "Wish List", and update your billing and shipping information.
  • Reorder quickly by browsing through items you’ve purchased in the past with our Rapid Reorder feature.
  • Upload tax forms, create a return, create your own quote, and upload images.
  • Submit product reviews to earn up to $16 per item reviewed in store redit under the “Review items I've purchased” section of your account. All of the information we receive from you in the registration process is transmitted over and stored on a secure server. You can only access your information after logging in with the unique e-mail and password combination you created during registration.
Checkout

To place an order, add the items you wish to purchase to your shopping cart. On the cart page, just below the subtotal, you will find our Shipping Calculator. Be sure to correctly choose "business" or "residential," enter your zip or postal code, and then click "Calculate." This will provide shipping costs for the items in your cart. Continue with checkout by selecting either "Proceed to Our Secure Checkout" or "PayPal Checkout" and follow the prompts provided.

Your Cart ID is a six digit series of letters and numbers that uniquely identifies the item(s) in your cart. This ID is found at the bottom of the side bar on the right side of the page. If you have questions regarding items in your cart, please provide this ID for the Customer Solutions Specialist helping you.

When this occurs, we first recommend clearing your cookies and cache for ALL history. If this does not help, we recommend using a new and/or updated browser (such as Google Chrome or Firefox).

This will occur if JavaScript is disabled. To resolve the issue, we recommend enabling JavaScript. If your employer has this blocked and you cannot enable, you can opt out of selecting a saved credit card and manually enter the information instead.

This can happen when the cart page is open on too many separate tabs or browser windows. The site is not able to recognize which items you would like to proceed with through checkout. We recommend closing any extra tabs or browsers with an open cart page before moving forward with the checkout process.

This pop up window will appear if our address verification system does not immediately recognize the address provided. To proceed, simply select the suggested address provided or select “I wish to continue with the address I entered.” Company

As the largest industrial supply company on the internet, we are always looking to hire motivated, smart, and forward-thinking team members! Please visit our Careers page to learn more.

We are solely an online company so we do not have any store locations.

We receive many requests for donations to benefit organizations throughout the country. While they are all worthwhile causes and we appreciate the request to support, we are limited in the amount of giving we are able to provide. There are local organizations and charities we support each year in the areas surrounding our corporate and warehouse locations. Regretfully, we are unable to grant requests from our customers.

To become a vendor on our site, visit our Vendor Application page. Simply fill out the form on the bottom of the page as completely as possible. If approved, we will get back to you within two weeks to let you know. If you do not hear back, please feel free to re-apply again in six months.

Our Customer Solutions Specialists are available 24 hours a day from Monday through Thursday, from 8 a.m. to 8 p.m. on Friday, and from 9 a.m to 4 p.m. EST on Saturday and Sunday. We can be reached by e-mail (sales@rollingplus.com), Live Chat, or phone to answer any questions you may have! How long has rollingplus.com been in business? Rollingplus.com(jiaxing Shangzhen Tech. Co;Ltd) has been in business since 2009. Please visit the About Us page to learn more about our company!

Before contacting us, please search our Frequently Asked Questions to see if your question has already been answered! If you have any further questions, our Customer Solutions Specialists are available 24 hours a day from Monday through Thursday, from 12 a.m. to 8 p.m. on Friday, and from 9 a.m to 4 p.m. EST on Saturday and Sunday. We can be reached by e-mail (sales@rollingplus.com), Live Chat, or phone to answer any questions you may have! Orders

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your “My Account” page and view your pending orders to see if immediate cancellation is possible.

Please visit the Track Your Order section of our site or, if you are a registered user, you may log into your account and go to the My Orders section to check the status of your order.

You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and go to My Orders. You will see an option to “Download Invoice” or “Email Invoice” for each order you’ve placed. If you do not have an account with us, please contact a Customer Solutions Specialist to request a copy via email.

While logged into your registered account, go to the product page for the item you wish to purchase. Above the Add to Cart button, you will see the option to turn on Auto-Reorder and select the automatic shipment frequency that is convenient to you. If you would like to combine several products on a single Auto Reorder, visit each product page and turn Auto Reorder to the ON position, choosing “Add to an Existing Auto Reorder”. To view or edit existing Auto Reorders on your account, go to your My Account page and select Orders, then Auto Reorder along the left-hand sidebar.

In stock items usually ship within 4-7 business days. For orders that are shipping Ground via FedEx, click here for a map that will show you what the typical transit time to your location is via FedEx Ground service.
• For orders that will ship via common carrier, the transit times are the same with a 4 to 7 day variance possible.

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

In-stock items generally ship in 4-7 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you.

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

There is no minimum order requirement to purchase from our site. We accept all orders large and small!

Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you!

***If your order shipped via Common Carrier, please read carefully!*** If any item or packages are missing, you MUST do the following: • Note it clearly on the delivery receipt before signing it • Keep your copy of the delivery receipt • Contact us within 1 business day

While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items.

Auto Reorder saves you time and money by automatically sending you go-to products at an interval of your choosing. Select items are eligible if the Auto Reorder feature is displayed on their product pages above the Add to Cart button. For each subsequent automatic shipment, you will receive a 25% shipping discount.

The Rapid Reorder feature of rollingplus.com allows registered users to view a list of items they have purchased in the past, as well as add these items to their cart. This feature makes it easy to find and order the items that you need the most. In order to use the Rapid Reorder feature you must be a registered user.

The process of adding items to the cart from the Rapid Reorder page is slightly different than other pages where you can add items to the cart. For starters, you must be logged in to view your personalized list of products. After you have started to shop and have logged in, click on Rapid Reorder at the top of your screen. In order to add items to your cart from the list of products, enter the quantity of each item in the list you would like and then click on the "Add to Cart" button at the bottom of the list. If you have more than 10 items on your Rapid Reorder list, click on the "Next" and "Last" links to view more.

Why is my order on hold? To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order. When split, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent with expedited shipping and the other part sent using standard ground shipping, please place two separate orders. Payment

Yes, you can access Quick Spark’s application by clicking here. You can also contact them by email at sales@rollingplus.com

We accept payment via PayPal on our website as an additional payment option.

We are not able to accept orders via phone or fax. All orders must be placed online through our secure server.

Yes Rollingplus.com accept purchase orders. Contact with sales@rollingplus.com.

To place your order and apply for leasing with Quick Spark, select the Leasing option on the Shopping Cart page before proceeding through checkout. Once you submit the order, it will be placed on hold, and you will be immediately prompted to fill out the leasing application. You will be notified within hours if you have been approved. If you are looking to lease with an outside leasing company other than Quick Spark, please contact our Payments department at payment@rollingplus.com.

All pricing is listed in U.S. dollars ($) on the website. When ordering outside of the United States, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when your order ships, not when the order is placed.

Pending approval from Quick Spark, a leasing representative will contact you directly to discuss the terms and payment options for your lease. After agreeing to the terms, Quick Spark will typically collect one month’s payment as a down payment. Quick Spark will provide us with the funds for the order, and it will be released to process for shipment, typically within a few business days. Please note, we cannot cancel, modify, or accept returns on leased items after the contract is signed. If you are looking to lease with an outside leasing company other than Quick Spark, please contact our Payments department at payment@rollingplus.com..

We accept PayPal by selecting this option on the Shopping Cart page. We also accept wire transfer with an order total of at least $1,000. We offer leasing for orders with an order total of at least $1,000. And lastly.

We recommend having the following information ready to fill out your application:
• Lessee's social security number • Shipping address • Business information

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization.

Because one of our goals is to provide helpful industrial information, we may redirect you to external websites. We are not responsible for the privacy practices or content of other websites. If you have any concerns, we recommend reading that site’s privacy policy.

We use third party providers to ship orders and to process credit card transactions. We only provide these companies the appropriate and necessary information. They do not store, share, or retain this information in any way. Does rollingplus.com collect any information about me while I'm on the site? rollingplus.com is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by the WEBstaurant Store to: Process orders
• Provide a personalized shopping experience for registered customers
• Send e-mail newsletters full of specials and helpful information to those who opt to receive them
• Monitor traffic patterns to improve our site's functionality and user-friendliness

At rollingplus.com, security and privacy are top priorities. Our site uses HTTPS and is encrypted in-transit to safeguard your personal information. The site and our datacenter maintain Payment Card Industry (PCI) compliance and we do not store your credit card information. rollingplus.com is also scanned regularly to ensure the safety of our customer data.

rollingplus.com uses cookies to uniquely identify each customer. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. On our site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. In order to shop on our site, you must have cookies enabled. To find out how to enable your cookies, click on the link below that corresponds with your browser type and follow the instructions! Google Chrome Internet Explorer Mozilla Firefox SafariMicrosoft Edge Products

Select products on our site are able to be customized and are designated by a special banner on their page. You can also see a full list of customizable products at our Customizable Supplies page. These products typically have order minimums, extended lead times, and fees associated with them. Customized products are non-returnable.

rollingplus.com does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.

Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.

In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you. These items are marked "Special Order" underneath the price on the item's page. Please understand that Special Order items may not be able to ship within 4-7 business days like our regularly stocked items. As a result, we encourage you to contact a Customer Solutions Specialist prior to ordering if you have questions about the delivery time of a Special Order item!

Let us know! We want to be a one-stop-shop for all of your industrial equipment and supply needs. We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. Many of the newest products being added to our site are a result of our customers’ suggestions. You can utilize the live chat feature on our website or send an e-mail to sales@rollingplus.com and let a Customer Solutions Specialist know how we can help you get the items you need.

You May Also Need" items are products that are guaranteed to work with the item you are viewing, such as lids that will fit a cup or casters that will fit a piece of equipment. If an item is not listed in the "You May Also Need" section on a particular product page, then we do not guarantee that it will work with the product you are viewing and do not recommend that you purchase them for use together. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order. Returns

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.

While we're unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.

To create a return, you can log into your account online, click on "My Orders", then select "Return Items". You can then select the items you'd like to return. If you do not have a registered account, please contact one of our Customer Solutions Specialists to set up a Return Authorization for you.

All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns. Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned. Shipping

Due to the high volume of orders we process daily, we are unable to use our customers' shipping account numbers.

All orders placed through Rollingplus will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouses.

By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order's transit time. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.

A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. "Call Before Delivery" only applies to the item(s) in your order shipping via common carrier. If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.

If a delivery is unable to be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.

If you are registered with us and have multiple shipping addresses saved to your account, you are able to ship full orders to multiple addresses. Simply proceed through our secure checkout and click on Ship to Multiple Addresses on the Review and Payment screen. From there, you are able to check all addresses, select specific addresses, or uncheck all previously selected addresses to ship only to the default address. Remember, if you choose to ship to multiple addresses, your order will be duplicated, meaning it will ship in full to all locations selected. Please also note that we are not able to split up an order to ship to multiple addresses.

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The "Common Carrier w/ Liftgate" option includes the fee for the liftgate. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional fees with the carrier.

Yes! In addition to the United States and Canada, we can ship most items via an international air service to Austria, the Bahamas, Bermuda, the Dominican Republic, France, Germany, Guam, Hong Kong, Ireland, Italy, Jamaica, Japan, Mexico, the Netherlands, New Zealand, Norway, Puerto Rico, Singapore, South Africa, Spain, Sweden, Trinidad and Tobago, the United Kingdom, and the U.S. Virgin Islands.

We also ship to U.S. based freight forwarders; however, you are responsible for contacting them to set up an account before placing an order. Freight forwarders will charge additional fees for their services, which are separate from our shipping and handling charges. We are unable to accept and load customer containers directly from our warehouse locations. All of the prices on our website are in U.S. dollars.