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Shipping & Delivery

Delivery Time = Processing Time + Shipping Time
Business Days: Monday to Friday

1) Processing

It normally takes 2-4 business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.

What is the processing time?

The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. If your order includes very popular items that are experiencing stock availability issues, then the order can take 4-6 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

Note: If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.

2) Shipping

Shipping Method Processing Time Shipping Time Cost
Standard Shipping 2-4 business days 15-18 business days US$9.99
Free·orders over US$59
NOTE:

The standard delivery time frame is not guaranteed, only estimated. It can be influenced by a number of factors such as mail backlogs and customs approval time. Delivery in a number of case can up to 30 days.

If there is any shipping issue with your package, you must contact us within 48 hours after your order was placed.

Now we’re only aim at the United States, we’ll update information if in need in the future.